Although the solution has a simple user-interface, the triage workboard helps escalate critical issues, provides vital patient information, and creates a way to respond to patient needs in a comprehensive way. The platform also gives patients an easy way to communicate with practitioners and get help when they need it. The internet interface of Navigating Care enables patients to get a comprehensive overview of their care and allows them to receive personalized content at appropriate intervals. This ensures that they are empowered with information about their cancer as well as knowledge that helps them manage side effects between visits.

We create a much tighter helpline enabling providers to better respond to their patients’ needs even outside the office

To highlight how the platform brings patients and clinicians closer, Bunker shared an example of Navigating Care’s remote patient monitoring program. As oral chemotherapies become more widely used, it's more important to understand what's happening with cancer patients when they are away from the clinic. In addition, untreated side effects can result in expensive and disruptive hospitalizations, but with monitoring and prompt intervention, that outcome can be avoided. Navigating Cancer developed a simple digital tool that prompts patients to adhere to their oral medication regimen and report all the side effects they experience. Patients are able to report their symptoms, request medication refills, or request a call back if they have an issue to discuss with their provider. “It creates a much tighter helpline for providers in understanding their patients’ needs even outside the office. Which is vital, especially as practices respond to the new pressures created by the COVID pandemic,” says Bunker.

As each day passes, Navigating Cancer continues to make its platform more mobile and strives to create an increasingly personalized patient experience. The company invests heavily in expanding its capabilities in mobile technology to reduce the wait times for patients. Aiming to establish a data-driven personalized care experience, Navigating Cancer has built a platform for patients and clinicians to work together in an industry that is in dire need of value-based care.