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Clearwave: Creating a Compassionate and Convenient Experience for Oncology Patients with Technology
Mike Lamb, CEO, ClearwaveIn oncology, it’s essential to nurture the patient experience. Oncology patients need the space to maintain a positive state of mind and a focus on getting well. Frustration from long wait lines at check-in or lots of manual paperwork upon arrival can really throw them off-track – especially if they’re returning every week and their profile information hasn’t changed since their last visit.
For these reasons, many oncology centers turn to Clearwave and its comprehensive, easy-to-use patient engagement platform. Clearwave provides practices with the tools, technologies and expertise they need to automate, streamline and simplify administrative processes across the patient engagement journey, such as patient scheduling and check-in.
In 2005, the team at Clearwave started a journey to modernize and digitize patient check-in. “We wanted to make the process of checking in at the doctor’s office as quick and convenient as it is to check in for a flight,” says Mike Lamb, CEO of Clearwave. After an enthusiastic response in the medical field from early customers, the Clearwave team expanded the platform to canvass the entire patient engagement process with a broader mission of streamlining practice operations, reducing costs and providing a stellar patient experience. With the Clearwave platform, patients can self-schedule an appointment, verify insurance eligibility, clear payment balances and co-pays, complete clinical intake and check in via mobile phone, kiosk or online portal without staff involvement.
This patient independence frees staff from tedious and burdensome front desk administrative work so they can apply that time to higher-value patient support activities.
Serving the healthcare market for almost two decades now, Clearwave has become a de facto leader and trusted advisor in patient engagement. The company continues adding new capabilities to the platform based on customer feedback and industry trends. This customer-led approach to innovation has served the company well, as Clearwave knows any enhancements they introduce will solve real challenges for customers and boost overall profitability.
One of the most significant contributors to patient experience is the insurance eligibility verification process. Oncology treatment plans are varied and offer different approaches, often requiring frequent verification checks on coverage. Here, Clearwave is game-changing for patients and staff alike. With Clearwave, patients can enter or update insurance information when they check themselves in – the system automatically flags potential insurance issues so that front desk staff can follow up immediately. Clearwave customers using eligibility verification have reported a dramatic drop in claim denials, which means a boost in practice profits and, more importantly, one less distraction and hurdle for the patient.
"We have the most robust automatic eligibility verification engine in the industry. It presents data to the practice administrator in a way that helps dramatically reduce denials and ensures companies will adjudicate claims on time,” adds Lamb.
Lamb cites the success story of one oncology practice that came to Clearwave looking to cut down patient check-in times, which ran from five to ten minutes on average per patient. With Clearwave, that same customer reduced the average check-in time to just one minute for new patients and under a minute for returning patients. They can also boast:
• 90 percent of appointments are made online
• 82 percent reduction in the average check-in time
• 112 percent increase for point-of-service collections
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We have the most robust eligibility verification engine in the industry. It presents data to the practice administrator in a way that helps dramatically reduce denials and ensures companies will adjudicate claims on time
Serving the healthcare market for almost two decades now, Clearwave has become a de facto leader and trusted advisor in patient engagement. The company continues adding new capabilities to the platform based on customer feedback and industry trends. This customer-led approach to innovation has served the company well, as Clearwave knows any enhancements they introduce will solve real challenges for customers and boost overall profitability.
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Company
Clearwave
Headquarters
Atlanta, GA
Management
Mike Lamb, CEO, Clearwave
Description
Clearwave provides practices with the tools, technologies and expertise they need to automate, streamline and simplify administrative processes across the patient engagement journey, such as patient scheduling and check-in. With the Clearwave platform, patients can self-schedule an appointment, verify insurance eligibility, clear payment balances and co-pays, complete clinical intake and check in via mobile phone, kiosk or online portal without staff involvement. This patient independence frees staff from tedious and burdensome frontdesk administrative work so they can apply that time to higher-value patientsupport activities.
